Cancelling a Subscription
- You can cancel your subscription at any time from the platform or by contacting support.
- Your plan stays active until the end of the current paid billing period.
- After the period ends, the subscription does not renew and no further charges are made.
- See the Refund Policy for how already-paid fees are treated.
Downgrades & Plan Changes
Upgrades take effect immediately so you can use higher limits right away. Downgrades take effect at your next renewal, so you keep your current plan’s features until then. If your usage exceeds a lower plan’s limits, you may need to adjust before the change applies.
Cancelling an Order
Orders placed on a seller’s store are subject to that seller’s cancellation policy. If you need to cancel or change an order, contact the seller as soon as possible using the details on your order confirmation — cancellation may not be possible once an order has been processed or dispatched.
Closing Your Account
To close your seller account and remove your stores, contact support@sellerzonee.com from your account email. We’ll confirm before permanently deleting account data, subject to any records we must retain by law.